Shipping policy

NOVARA Collections Shipping Policy

Thank you for shopping with NOVARA Collections. We are committed to delivering your order as quickly and efficiently as possible.

Processing Time

All orders are processed within 2–7 business days after payment is received. Processing times may vary during holidays, sales, or periods of high demand.

Shipping Time

Once your order has been processed and shipped, estimated delivery times are:

United States: 3–10 business days
Canada: 5–15 business days
International Orders: 7–21 business days

Delivery times are estimates and may vary due to factors beyond our control, including carrier delays, customs processing, weather conditions, or peak shipping periods.

Shipping Costs

Shipping costs are calculated at checkout based on the destination and the shipping method selected.

Order Tracking

When available, a tracking number will be sent to the email address provided at checkout once your order has been shipped.

Incorrect Addresses

Customers are responsible for providing accurate shipping information. JHAL Collection is not responsible for delays or lost packages resulting from incorrect or incomplete addresses provided by the customer.

Lost or Delayed Packages

If your package is significantly delayed or appears to be lost, please contact us and we will work with the shipping carrier to investigate the issue.

Damaged Items

If your order arrives damaged, please contact us within 7 days of delivery and provide photos of the damaged item and packaging. We will review the case and work toward an appropriate solution.